The UX of Chatbots

A curated list of resources to help you on your journey into the User Experience of Chatbots

The User Experience of Chatbots

Thanks to the authors and companies that created the awesome content in this list. Their work is bringing to life the old dream of ruling the world with the power of words.

Inspired and forked from UXofVR.com list by Max Glenister (@omgmog on Twitter)

Curated & built with love by Jesús Martín (@chus9000 on Twitter)

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Articles

There are a dozen ways to order a coffee. Why do dumb bots only allow one?
medium.com

Shane Mac

Design Framework for Chatbots
chatbotsmagazine.com

Jesús Martín

How Google’s AI paved the way for the next generation of bots
venturebeat.com

Sapho Peter Yared

19 Best UX Practices for Building Chatbots
chatbotsmagazine.com

Eunji “Jinny” Seo

Responsive Personality Design in Chatbots
chatbotsmagazine.com

Gillian Armstrong

Designing the Conversational UI
alistapart.com

Matty Mariansky

Top 6 Conversational Skills To Teach Your Chatbots
medium.com

Mariya Yao

The Next Phase Of UX: Designing Chatbot Personalities
www.fastcodesign.com

John Pavlus

8 principles of bot design
medium.com

Intercom

Technical and social challenges of conversational design. I made my website conversational. Here is what I learned.
uxdesign.cc

Adrian Zumbrunnen

All Talk and No Buttons: The Conversational UI
alistapart.com

Matty Mariansky

Usability Heuristics for Bots
chatbotsmagazine.com

Kevin Scott

When Bots Go Bad: Common UX Mistakes In Chatbot Design
medium.com

Mariya Yao

The Ultimate Guide to Chatbots: Why they’re disrupting UX and best practices for building
medium.muz.li

Joe Toscano

Why chatbots fail
chatbot.fail

uxdesign.cc

A guide to developing bot personalities. Personality is the new UX.
blog.prototypr.io

Jess Thoms

Good UX when your chatbot is having a very bad day
chatbotsmagazine.com

Gillian Armstrong

Conversaciones Humano-Máquina (Spanish)
www.linkedin.com

Dr. Carmen Martínez

Designing Chatbots: A guide
bunnyfoot.com

Juliet Rowley

Slides

The Chatbots Are Coming: A Guide to Chatbots, AI and Conversational Interfaces
www.slideshare.net

TWG

Chatbot workshop - How to build one.
www.slideshare.net

Warply

Videos

How to Design Human Centered Chatbots? - Sebastian Krumhausen @ WeAreDevelopers Conference 2017
www.youtube.com

Sebastian Krumhausen (WeAreDevelopers)

What is UX for conversational UIs?
www.youtube.com

David Contreras

Audios

Cathy Pearl on designing conversational interfaces
www.oreilly.com

Cathy Pearl & Mary Treseler. The O'Reilly Design Podcast

Books

Designing Voice User Interfaces. Principles of Conversational Experiences
shop.oreilly.com

Cathy Pearl

Designing Bots
shop.oreilly.com

Amir Shevat

Guides

Learn how to design great conversational experiences
developers.google.com

Google

Voice Design Guide by Amazon
developer.amazon.com

Amazon

Me, myself and I
trends.fjordnet.com

Fjord

53 ideas to master Conversational Interfaces and Chatbots
botsbase.com

botbase

ChatbotTest. The free guide for you to understand what your chatbot is doing wrong.
chatbottest.com

Open source project