The UX of Chatbots

A curated list of resources to help you on your journey into the User Experience of Chatbots

The User Experience of Chatbots

Thanks to the authors and companies that created the awesome content in this list. Their work is bringing to life the old dream of ruling the world with the power of words.

Inspired and forked from list by Max Glenister (@omgmog on Twitter)

Curated & built with love by Jesús Martín (@chus9000 on Twitter)


There are a dozen ways to order a coffee. Why do dumb bots only allow one?

Shane Mac

Design Framework for Chatbots

Jesús Martín

How Google’s AI paved the way for the next generation of bots

Sapho Peter Yared

19 Best UX Practices for Building Chatbots

Eunji “Jinny” Seo

Responsive Personality Design in Chatbots

Gillian Armstrong

Designing the Conversational UI

Matty Mariansky

Top 6 Conversational Skills To Teach Your Chatbots

Mariya Yao

The Next Phase Of UX: Designing Chatbot Personalities

John Pavlus

8 principles of bot design


Technical and social challenges of conversational design. I made my website conversational. Here is what I learned.

Adrian Zumbrunnen

All Talk and No Buttons: The Conversational UI

Matty Mariansky

Usability Heuristics for Bots

Kevin Scott

When Bots Go Bad: Common UX Mistakes In Chatbot Design

Mariya Yao

The Ultimate Guide to Chatbots: Why they’re disrupting UX and best practices for building

Joe Toscano

Why chatbots fail

A guide to developing bot personalities. Personality is the new UX.

Jess Thoms

Good UX when your chatbot is having a very bad day

Gillian Armstrong

Conversaciones Humano-Máquina (Spanish)

Dr. Carmen Martínez

Designing Chatbots: A guide

Juliet Rowley


Chatbot workshop - How to build one.



How to Design Human Centered Chatbots? - Sebastian Krumhausen @ WeAreDevelopers Conference 2017

Sebastian Krumhausen (WeAreDevelopers)

What is UX for conversational UIs?

David Contreras


Cathy Pearl on designing conversational interfaces

Cathy Pearl & Mary Treseler. The O'Reilly Design Podcast


Designing Bots

Amir Shevat


Learn how to design great conversational experiences


Voice Design Guide by Amazon


Me, myself and I